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Privacy Policy

Pilots Academy Privacy Policy

INFORMATION COLLECTION AND USE

This section details the types of personal information we collect from you and the purposes for which it is used.

Information You Provide to Us

When you enquire about or enroll in our services, which include DGCA Ground Classes and Flight Training programs provided through our partnered flying schools in South Africa, Canada, US, and New Zealand, we collect the personal information you voluntarily provide, including:

  • Name
  • Address
  • Email Address
  • Telephone Number

This information is collected and utilized solely for the purpose of:

  • Responding to your enquiries about ground classes and flight training options.
  • Facilitating your enrollment in our courses or with our partner flying schools.
  • Communicating important program updates and admission details.
Automatically Collected Information

When you browse our website, we automatically receive your computer’s Internet Protocol (IP) address. This information is used to:

  • Provide us with data to help us understand your browser type and operating system.
  • Analyze trends and administer the site for internal security and compliance purposes.
Email Marketing

With your explicit permission, we may send you emails regarding:

  • Updates about PILOTS ACADEMY.
  • New courses, programs, and services.
  • Promotional offers and other relevant updates.

CONSENT

How We Obtain Your Consent

Implied Consent: When you provide personal information to us to complete a transaction, verify your credit card, place an order, arrange for a specific delivery, or return a purchase, you imply that you consent to our collecting and using that information for that specific reason only.

Express Consent: If we request your personal information for a secondary reason, such as marketing, we will:

  • Ask you directly for your expressed, affirmative consent.
  • Provide you with a clear opportunity to decline such use.
Withdrawal of Consent

You have the right to withdraw your consent for us to contact you and for the continued collection, use, or disclosure of your information at any time.

To withdraw consent, please contact our Privacy Compliance Officer via:

  • Email: info@pilotsacademy.co.in
  • Mail: PILOTS ACADEMY Attn: Privacy Compliance Officer [Gate. 1, Mapple Community, A862 A (B1, Block A, Sushant Lok Phase I, Gurugram, Haryana 122002]

  • DISCLOSURE OF INFORMATION

We may disclose your personal information only under the following circumstances:

  • If we are required by law to do so (e.g., in response to a court order or subpoena).
  • If you violate our Terms of Service.

PAYMENT PROCESSING AND SECURITY

We utilize Razorpay as our trusted payment gateway for processing all electronic payments.

  • Data Security: Neither PILOTS ACADEMY nor Razorpay stores your card data on our respective servers. Your data is encrypted using the secure standards defined by the Payment Card Industry Data Security Standard (PCI-DSS) during payment processing.
  • Transaction Data Retention: Your purchase transaction data is retained only for the duration necessary to complete your purchase transaction. Once the transaction is complete, this information is not saved.
  • PCI-DSS Compliance: Our payment gateway adheres to the comprehensive standards set by PCI-DSS, which is managed by the PCI Security Standards Council (a collaborative effort of major card brands like Visa, MasterCard, American Express, and Discover). These requirements ensure the secure handling of sensitive credit card information.

For further details regarding payment security, we encourage you to review the terms and conditions of Razorpay available here.

THIRD-PARTY SERVICES

General Third-Party Providers

In general, the third-party providers we engage will only collect, use, and disclose your information to the minimum extent necessary to allow them to perform the specific services they provide to us.

Payment Gateways and Jurisdiction

Certain third-party service providers, such as payment gateways, have their own independent Privacy Policies governing the information we are required to provide to them for your purchase-related transactions. We strongly recommend that you read their privacy policies to understand how your personal information will be handled by these providers.

Please be aware that certain providers may be located in, or have facilities in, a different legal jurisdiction than either you or us. If you elect to proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Links to External Sites

Once you leave the PILOTS ACADEMY website or are redirected to a third-party website or application, this Privacy Policy and our website’s Terms of Service no longer govern your activity. We are not responsible for the privacy practices of other sites and encourage you to review their privacy statements.

SECURITY

PILOTS ACADEMY is committed to protecting your personal information. We implement reasonable physical, administrative, and technical precautions and follow established industry best practices to prevent your data from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

COOKIES

We utilize session cookies to maintain the consistency and continuity of your user experience on our site. These cookies are strictly for session management and are not used to personally identify you on other external websites.

AGE OF CONSENT

By using this site, you formally represent that you are at least the age of majority in your state or province of residence. Furthermore, you represent that you are the age of majority in your place of residence and have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the exclusive right to modify this Privacy Policy at any time; therefore, we encourage you to review it frequently. Changes and clarifications will take immediate effect upon their posting on the website.

If we make material changes to this policy (i.e., changes that significantly alter how we use your information), we will notify you here that the policy has been updated. This notification will ensure you remain aware of:

  • What information we collect.
  • How we use it.
  • The circumstances under which we use and/or disclose it.

In the event that PILOTS ACADEMY is acquired by or merged with another company, your information may be transferred to the new owners to ensure the continued sale of products and services to you.

QUESTIONS AND CONTACT INFORMATION

If you wish to: access, correct, amend, or delete any personal information we have concerning you, register a complaint, or simply seek more information, please contact our Privacy Compliance Officer via:

Email: info@pilotsacademy.co.in

Mail: PILOTS ACADEMY Attn: Privacy Compliance Officer [Gate. 1, Mapple Community, A862 A (B1, Block A, Sushant Lok Phase I, Gurugram, Haryana 122002]